Refund & Revision Policy
This plain-English policy explains what is included with each CAD brief, when a revision stays inside scope, and when a refund review is issued.
Included Revision Rounds
Each standard CAD brief includes 2 revision rounds. Revisions cover adjustments to the approved concept such as proportions, stone placement, prong refinement, band thickness, engraving placement, or manufacturing cleanup needed to reach the agreed design direction.
What Counts As A New Design
A request becomes a new design when the core concept changes after approval. Examples include switching from solitaire to halo, replacing the center-stone architecture, changing the product category, or requesting a materially different silhouette after the CAD team already started the approved direction.
When A Refund Is Issued
A refund review is approved when delivery exceeds the selected SLA by more than 48 hours, or when the delivered file cannot be opened, or when the delivered file is structurally different from the approved concept. AurumFlow reviews each request against the approved brief, delivery timeline, and delivered files.
How To Request A Refund
Use the one-click refund review action inside the order dashboard. That creates a billing support ticket tied to the exact order, deadline, and payment record so the team can review it without asking you to restate the whole issue.
Processing Time
Approved refunds are returned to the original payment method in 3 to 5 business days. If a request is still inside the included revision scope, the CAD team will continue with the remaining revision rounds instead of issuing a refund.